FAQ's

We know no one likes waiting.

We do our best to dispatch your order by the next working day. Our Warehouse is open Monday to Friday (excluding Public Holidays), orders placed outside of these days will be dispatched the next available business day. 

However, during peak times and sale periods there can be delays due to the high volume of orders we receive. After your order confirmation, your next update will be from UPS when your order is on the way. 

Once your order has been dispatched, you’ll receive an email with confirmation of your tracking information. To track your order, follow the links in the email or enter your tracking number on the UPS website. 

If you have not received your tracking number as expected, please get in touch with our Customer Experience Team at contactus@industrieaustralia.com.au

Unfortunately, we can’t cancel or amend any online orders after your order has been placed. Amendments may include but are not limited to:

• Change of delivery address
• Changes to colors and sizes
• Adding or removing items
• Applying discounts
• Full order cancellations

With this in mind, please be extra careful when you’re placing your order to make sure that all your details are full and correct.

Free shipping for all orders above $100.

$8.95 for standard delivery for orders below $100.

$15.95 for 2-day delivery for all orders.

$22.95 for next day delivery for all orders.

SHIPPING TO CANADA

$28 CAD for standard delivery.

Who isn’t a fan of free shipping? Shipping on orders over $100 USD is on us!   

Orders being sent to Canada may incur additional duty taxes and import fees. Please note, the customer is liable for all import duties, including brokerage fees.

If the order is refunded, the customer will be responsible for the original delivery charges, any applicable tax, duty charges and the cost of returning the package.

State tax is standard and is automatically applied in the checkout process.

We will gladly accept the return of your order within 30 days of purchase.

Returned merchandise must be unworn, unused, in original condition with the tags attached.

All returns must be lodged via our returns portal below:

www.industrieaustralia.com/pages/returns

Please kindly note that customers are responsible for covering shipping fees for all returns. Customers have the option to choose a prepaid label through our portal, or to use their own.

If you decide to return your item using your own carrier after initiating the return process, but later change your mind, please contact our Customer Experience Team at: contactus@industrieaustralia.com  where they will assist you in cancelling the return so that you can re-lodge it using our prepaid service.

Please note, styles tagged as ‘FINAL SALE’ are final and cannot be returned for a refund, other than in the event of them being faulty.

Of course! Just because you got something for a steal, it doesn’t mean you shouldn’t be able to get a refund. Our Delivery & Returns policy applies to both sale and full price item(s), unless tagged as 'FINAL'. 

Styles tagged as ‘FINAL’ are final and cannot be returned for a refund, other than in the event of them being faulty.

Customers will be responsible for any shipping and handling charges for online returns. 

Once your return arrives at our warehouse, please allow our team up to 5-10 business days to process your refund. You will receive a separate refund notification, and it may take a further 5-10 business days for the funds to settle back into your original payment method. 

If you're having sizing issues once you've received your order, please reach out to our customer service team at contactus@industrieaustralia.com.au and they'll be happy to assist.

We accept “change of mind” returns on all items for any reason within 30 days of receipt for online orders from the US and Canada.

All items must be in their original condition; unworn, unused, unwashed with the swing tags attached and sent back to our online warehouse, following our online returns process.

Thanks for being honest, the world needs more of you!

If you feel like it, you can send the item back to our online warehouse. Just reach out to our friendly team at contactus@industrieaustralia.com so we can send you a free returns label, and maybe even a cheeky promo code for your next order with us. 

However, if that's not an option for you, don't worry - we don't want to hassle you with our mistake. Instead, you can pay it forward by donating, gifting or if you love it, keep it for yourself!  

Unfortunately not!

Items marked as “Final Sale” are not eligible for returns or exchanges due to change of mind. If an item is faulty, you may be entitled to a replacement or refund after assessment by our Customer Experience team. If you're unsure, you can contact our team at contactus@industrieaustralia.com.au

We want the only surprise you get when opening your delivery to be a good one. That’s why we do our best to make sure our photos are as accurate as possible. Our color palette online is very close to the color palette of the garments, however some colors may vary slightly depending on your monitor and internet browser.   

For the best results, please follow the washing, drying and general care instructions on the garment label (usually located in the seam). 

We offer repair, replacement or full refund in the original form of payment for INDUSTRIE garments that are deemed faulty through no fault of yours.

We make clothes to last, however every so often things can go a little wrong. If for whatever reason your item is faulty, please get in touch with our Customer Experience Team, and we will arrange a return postage on your behalf.

It’s only fair!

We do our best to make sure you receive everything you ordered without a hiccup. But from time to time things can go wrong. If an item is missing from your order, please get in touch with our Customer Experience Team at contactus@industrieaustralia.com and we’ll do our best to get any missing items to you as soon as possible!

We all love a steal! To activate a promotion code, you will need to enter the code into the ‘Discount Code' field on the 'Your bag”’ page. If you have trouble redeeming the offer, please contact our Customer Experience Team at contactus@industrieaustralia.com and we’ll do our best to help you out. 

We all forget passwords from time to time - don’t panic, we’ve got you! You can reset your password on the account page and follow the instructions from there. Otherwise, reach out to our Customer Experience Team and they’ll help you further. 

You bet there is! Every new member will receive 15% off full priced styles* at our online checkout for your very first order with us. You’ll also be the first to know about new arrivals, upcoming sales, updates and INDUSTRIE events. 

If you no longer wish to receive updates from us, please email contactus@industrieaustralia.com and we'll unsubscribe you.We hope it wasn’t something we said!

An account isn’t absolutely necessary – you can checkout as a guest. Though it does make things a bit easier for next time, it's a good way to keep all your orders in one place. So it’s not a bad idea!

After placing your order, you will receive an email confirming the order. If you have paid using PayPal, you should also receive an email from them confirming the transaction.

If you’re unsure for whatever reason, don’t be shy – get in touch with our Customer Experience Team at contactus@industrieaustralia.com and we’ll do our best to sort it out for you.

Glad you asked! Your privacy is important to us and you can read up on our Privacy Policy here.

INDUSTRIE Clothing is a global business that embodies the casual confidence and easy-going personality from where it is born - Australia.

Established in 1999, INDUSTRIE Clothing is all about contemporary design and keeping it masculine, classic, fresh, practical and affordable. We design & develop signature fabrics, hardware and trims from around the world. 

With unrivalled comfort, quality & value, our mission is to be the go-to clothing for day-to-day wear. 

Oh no! Nobody likes an error message & sometimes a quick troubleshoot can help you get your order over the line.

Tips

• Try private/incognito mode. Don't know how: see here.
• Try using another web browser - we strongly suggest Google Chrome! 
• Check your payment details - Double check if you've inputted your numbers correctly. We all make typos! 
• Disable/delete your cookies, sometimes old cookies can generate those error messages. 

If you're still having issues, contact one of our friendly Customer Experience Team Members and they'll be more than happy to help you out.

Despite our best efforts, there are rare instances where our online warehouse might not be able to fulfil your order due to damaged or missing items. If this happens, our Customer Experience Team will be in touch, and we'll arrange a refund for you as soon as possible. 

Of course, we can! Shoot us through a quick email at contactus@industrieaustralia.com.au and one of our Customer Experience Team members will be able to help you out.

The more information you have the better - try to have the style or SKU code available and we'll assist with tracking it down for you and point you in the right direction.

If you can't find the information you need in our product description, feel free to reach out to our Customer Experience Team at contactus@industrieaustralia.com and we'll be happy to help. 

You can get in touch with us via email at contactus@industrieaustralia.com. Our office hours are 2.30pm - 11.30pm, Monday to Friday PDT and if you reach out over the weekend, we’ll try to get back to you as soon as possible.

We love that you love our brand as much as we do! Let's talk here: contactus@industrieaustralia.com

You can send through all media or PR enquiry to us at contactus@industrieaustralia.com